Arduino and SugarCRM 7 – Do we have un-handled support tickets?

Following up on my previous post about connecting an Arduino to internet with an Ethernet module, I wanted to build a quick solution to notify the support team about un-handled customer issues on the CRM system.

Arduino Sugar7 Case counter
Arduino Sugar7 Case counter

The objective is to connect via the REST API to SugarCRM and give an immediate feedback to the team using an Arduino. The output can be anything; from an awesome smoke machine, to a rotating light, a small set of LEDs, a LCD display, an audio alarm, whatever really. In this specific case it will be a set of 5 LED’s and a buzzer.

This practical example shows how to bring together Arduino micro-controllers, basic electronic skills and software web technologies. The result creates a physical device that gives real time feedback for software users about something that needs immediate attention.

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CRM, SugarCRM and a RESTful integration

At InsightfulCRM I have been involved with SugarCRM projects of various sizes for quite few years, and I was recently asked to present at the Sydney PHP Meetup group about SugarCRM and REST integration.

Let me share the presentation I prepared for the Meetup on my blog as well:


To give you an overview, the presentation starts with an introduction about CRM and why businesses that do not have a CRM strategy should definitely consider implementing one.

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