Following up on my previous post about connecting an Arduino to internet with an Ethernet module, I wanted to build a quick solution to notify the support team about un-handled customer issues on the CRM system.
![Arduino Sugar7 Case counter](http://enricosimonetti.com/wp-content/uploads/2014/06/arduino_sugar_cases-695x1024.jpg)
The objective is to connect via the REST API to SugarCRM and give an immediate feedback to the team using an Arduino. The output can be anything; from an awesome smoke machine, to a rotating light, a small set of LEDs, a LCD display, an audio alarm, whatever really. In this specific case it will be a set of 5 LED’s and a buzzer.
This practical example shows how to bring together Arduino micro-controllers, basic electronic skills and software web technologies. The result creates a physical device that gives real time feedback for software users about something that needs immediate attention.